Frequently Asked Questions
Everything you need to know about your MINDSTATE experience, from shipping to sustainable care.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international shipping. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label for your convenience.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are MINDSTATE products ethically manufactured?
Yes, we are committed to ethical production. We partner exclusively with factories that ensure fair wages, safe working conditions, and follow sustainable manufacturing practices to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.